HCL enters into 5-year IT outsourcing deal with Fortis Healthcare

HCL Infosystems Ltd and Fortis Healthcare Ltd, have entered into a strategic IT outsourcing deal in Bangalore. The deal is expected to take patient care delivery in the Indian healthcare sector to the next level. 

The deal is part of a five year agreement under which HCL will undertake complete outsourcing of IT systems and processes of Fortis Healthcare Ltd. IT platform for all the hospitals in Fortis network will be standardized through the IT system installed by HCL within a period of twelve months, with the first hospital going live by the end of February 2010.

As per the agreement, the IT major will deploy Hospital Information Systems (HIS) & Enterprise Resource Planning (ERP) solutions to standardize operations across Fortis hospitals. HCL will also provide solutions to enable financial consolidation through automation of systems and will also deploy business intelligence & analytics solutions that would enable improving service levels, help faster decision making and optimum utilization of resources for the healthcare major. This deal makes Fortis the first healthcare delivery company in India to undertake complete strategic outsourcing for IT applications and infrastructure management.

Hospitals within the Fortis network will be connected through a centralized IT system which will enable online sharing of patient records and data. This would give flexibility to patients to visit other Fortis facilities without carrying all their medical records. Fortis Operating System (FOS), the common operating system for all Fortis Hospitals, will be integrated with the IT system enabling faster decision making and enhanced efficiencies. All this will result in further improved patient care across patient touch points.